Return & Refund Policy

At Popularpopulate (operated by ALBERTO ELIZONDO LLC), customer satisfaction is our top priority. We stand behind the quality of our fitness equipment and sports accessories—from heavy-duty treadmills and exercise bikes to precision kettlebells, weighted wrist bands, yoga mats, and protective gear.

If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

1. 30-Day Return Eligibility

We offer a 30-day return window, meaning you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

Standard Fitness Gear & Accessories (Yoga mats, weighted wrist bands, protective gear, kettlebells): Items must be unused, unwashed, free of sweat or wear, and in the original packaging with all original tags attached.
Large Fitness Equipment (Treadmills, exercise bikes): Items must be in like-new condition, uninstalled (or properly disassembled), free of user damage, and returned in original packaging with all included hardware, power cords, tools, and manuals.
Proof of Purchase: A valid receipt or order confirmation from popularpopulate.com is required for all returns.

2. Non-Returnable & Final Sale Items

To maintain strict hygiene and safety standards, certain items cannot be returned:

Hygiene Sensitive & Wearable Gear: Opened or used protective sports gear (e.g., knee/wrist braces, mouthguards) and sweat-exposed equipment that shows visible signs of personal use.
Gift Cards & Promotional Items: Digital gift cards or free promotional gifts/freebies included with orders.
Clearance / Final Sale Items: Any product explicitly marked as "Final Sale" or "Clearance" at the time of purchase.

3. Return Shipping & Restocking Fees

Customer Responsibility (Standard Returns): If you are returning an item due to buyer’s remorse, ordering the wrong size/specifications, or personal preference, you will be responsible for paying all return shipping costs.
Heavy Equipment Handling Fee: Due to the weight and freight freight nature of large equipment (e.g., treadmills, exercise bikes), a 15% restocking and handling fee may be deducted from your final refund for non-defective returns.
Original Shipping Costs: Shipping charges paid at original checkout (if any) are non-refundable.

4. Defective, Damaged, or Incorrect Items

Please inspect your order immediately upon receipt.

Freight & Shipping Damage: If your package or machinery arrives damaged in transit, you must notify us within 48 hours of delivery.
Defective or Mis-shipped Goods: If you receive a defective machine, missing parts, or an incorrect item, contact us immediately at shop@popularpopulate.com with your order number, a brief explanation, and clear photos/videos of the issue.
Resolution: For verified manufacturing defects or damaged shipments, we will provide a prepaid return label, send replacement parts, or dispatch a full product replacement at zero cost to you.

5. How to Initiate a Return

Contact Support: Email our customer support team at shop@popularpopulate.com with your order number, item(s) you wish to return, and the reason for the return.
Authorization & Instructions: If your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide the specific return shipping address and instructions.
Package & Ship: Securely pack the item in its original box and packaging. Include your order number inside the package. Do not send items back without requesting a return first, as unapproved returns cannot be accepted.

6. Refund Process & Timelines

Inspection: Once your returned item arrives at our warehouse (200 Mesnager St, Los Angeles, CA 90012), our quality assurance team will inspect the item within 3–5 business days.
Approval & Processing: If approved, your refund will be processed immediately to your original method of payment.
Credit Processing Time: Please note that it may take your bank or credit card company 5–10 business days to post the refund to your account statement.

7. Order Cancellations & Modifications

Before Shipment: Orders can be canceled or modified free of charge within 12 hours of placement.
After Shipment: If your order has already been dispatched from our facility, it cannot be canceled. You must follow the standard return process upon receiving the delivery.